THE TERMS OF OUR EXCHANGE PROGRAM
- To qualify you must have purchased our suggested list of cigars. A few minor modifications are acceptable. We are very confident in our ability to choose the proper cigars for every type of business so we know what will sell. However, on the rare occasion where we are wrong we will happily exchange your cigars.
- Purchasers of up to $3,999 are permitted to exchange up to 1 box per month. Elite Status Members who purchase $4,000 or more are permitted to exchange more. Details here.
- You must purchase a different box of cigars for each box you send back (using your credit).
- Customer is responsible for cost of shipping and they must be returned in their original box, be properly humidified and in good, sellable condition. If the cigars are dry, cracked or in any way show signs of wear or abuse they will not be accepted back. It will be the customer's responsibility to pay to have them shipped back.